I bet you didn't think I'd be ranting in a blog again for a while, did you? Well if you thought that, you were wrong. I am sorry, but a rant is necessary today.
On Sunday, my family and I went out to purchase beds for the new house. We asked if they could be delivered on Monday, and after assuring us that that would be fine, we were told(AFTER they charged the credit card!) that the bed was out of stock, they only had one(we purchased two of the same model) and they couldn't deliver them until Thursday. We agreed, although we were disappointed, and expected that the delivery on Thursday(today) would go smoothly. Of course, that couldn't be the case.
This morning we received a call that our mattresses would be delivered around lunchtime today. Fifteen minutes or so later, we were told they would be here any minute. When they arrived, the two delivery men came in, rushed through the setup of the beds, and as they were about to leave, we noticed that my bed tag had a different name on it than my parents' bed(again, they were supposed to be the SAME MODEL). When we pointed this out, the delivery men were very upset and confused, and the store really didn't have an answer when we called them about it. Currently, we are still working on a resolution, the general manager doesn't wish to speak to anyone about a complaint, and this entire thing is incredibly annoying. I don't understand how customer service can be so awful in a retail business, but perhaps this is why so many businesses are going out of business in our world today...
Until next time,
Live and Love(and good luck dealing with mattress stores!),
Melanie
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